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Latest information on Windows XP Service Pack 2

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Windows XP - Service Pack 2

Description:
I get a security warning when using CTAD learning materials after upgrading to Windows XP Service Pack 2.

Solution:
If Internet Explorer default settings are on, XP Service Pack 2 (SP2) may restrict local active content from running in web pages. You will see the following warning message in the new Information Bar:
To help protect your security, Internet Explorer has restricted this file from showing active content. Click here for options.

If you see this message when viewing CTAD products, click on the Information Bar and then click on Allow Blocked Content. You can completely trust any content provided by CTAD not to be harmful for your computer. Important notes: You can turn off the Information Bar in XP Service Pack 2 (SP2) but we do not recommend it. The default security settings in Internet Explorer are designed to help protect your computer from viruses and attacks over the Internet.